Yum Yum Candle FAQs

Frequently Asked Questions

My candle is not burning correctly. Why? TOP

There are a few reasons why this is happening. Is your wick too small? It’s best NOT to trim the wick when lighting your soy candle for the first time. Your wick should be at least ¼ inch from wax but never more than ½ inch. Trimming your wick too short will cause improper burning. Is your wick too long? If your wick begins to smoke, that’s a good indication that the wick is too long. Re-trim the wick before every use. How long did you burn your candle the first time? Remember, soy wax has a memory. When you first light your candle, burn it until the wax at the top of the candle has melted to the edge of the container. General recommendations are to burn the candle at least one hour per inch of width of candle. This will help prevent the candle from burning in a “tunnel”. If your candle starts to tunnel and has not gone too far, you may be able stop it by burning the candle for a longer period of time. The first time you burn a new candle, it will take more time for the wax at the top to melt to the edge of the container.

When is it time to replace my candle? TOP

Discontinue use when 1/4" of wax remains. Allowing the candle to burn until no wax remains will cause excessive heat leading to damage of furniture.

Do you have a catalog you can send in the mail? TOP

At this time we do not have a catalog but we're exploring the idea of offering one because we've received many requests for them.

I would like to host a candle party. Are you available? TOP

A candle party represents a rewarding opportunity for not only us but for you too! We are available for candle parties in the Northern NJ/NY area at this time. Live outside the NJ/NY area? We can create a "Candle Party in a Box" to suit your party-goer demographics allowing you to host a party on your own. Contact us today for more information.

Do you make candles in glass? TOP

Periodically, we offer limited edition candles that are made in glass. We can accommodate special requests for glass on a customer-by-customer basis.

Do we provide samples for a product reviews, giveaways and/or event goody bags? TOP

We receive many requests for giveaways and samples. Unfortunately, we are not able to
accomodate all of the requests received.

As a general rule...

Bloggers: We look for blogs that have more than 30 postings over the course of 6 months. Additionally, your blog should have a minimum of 3000 visitors per month.

The criteria for donations for swag/goody bags is more stringent. Event Planners: We require 3 weeks notice before your event date. Written acknowledgement/banner placement of our company in promotional/advertising materials as well as applicable websites (with a link to our site if possible) is required. In addition, we require that event attendees be representative of a market segment that would be interested in our brand and our products.

If you meet the above criteria, please send your request to us at info@yumyumcandle.com. Thank you in advance for your understanding.